Last updated: April 2025

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1. Privacy Officer

The designated Privacy Officer at Optima Électrique is:

Étienne Beaulieu, Co-owner, 514-973-4017

Any questions, requests, or concerns regarding your personal information may be directed to him.

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2. Personal Information Collected

In the course of providing our services, we may collect the following information:

• First and last name

• Company name

• Mailing address

• Phone number

• Email address

• IP address

• Browsing data (pages visited, date and time of visits, browser type, documents viewed)

• Any correspondence exchanged with us

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3. Purpose of Collection

Your personal information is collected solely for the following purposes:

• Processing your quote or information requests

• Communicating with you regarding our services

• Improving our website and service offerings

• Meeting our legal obligations

We only collect information that is necessary for these purposes.

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4. Consent

By submitting a form on our website, you expressly consent to the collection, use, and retention of your personal information as described in this policy.

You may withdraw your consent at any time by contacting us at the address indicated in section 1. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.

Privacy Impact Assessment (PIA)

Optima Électrique is committed to conducting a Privacy Impact Assessment (PIA) before any project or change that may affect the collection, use, or disclosure of personal information. These assessments allow us to identify and mitigate privacy-related risks. Any substantial change in our data processing practices will be subject to renewed consent from you if required.

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5. Retention and Protection of Information

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

We implement reasonable technical and administrative security measures to protect your information against unauthorized access, disclosure, modification, or destruction.

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6. Sharing of Information

We do not sell, trade, or transfer your personal information to third parties, except in the following cases:

• With your explicit consent

• To comply with a legal obligation

• With service providers acting on our behalf who are bound by confidentiality

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7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Only essential cookies are active by default. Analytical or advertising cookies are only enabled with your explicit consent, as indicated in the cookie banner displayed on your first visit.

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8. Your Rights

In accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25), you have the following rights:

• Access: review the personal information we hold about you

• Correction: request that inaccurate information be corrected

• Deletion / Anonymization: request that your information be destroyed or anonymized

• Portability: receive your information in a commonly used technological format

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To exercise any of these rights, please contact our Privacy Officer (section 1) or fill out this form: https://www.entrepriseselectriquesoptima.ca/demande-de-suppression-de-données.

 

We will process your request within 30 days.

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9. External Links

Our website may contain links to third-party sites. This privacy policy does not apply to those sites, and we encourage you to review their own policies.

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10. Copyright

All content on www.optimaelectrique.ca is protected by copyright. You may print or download portions of content for personal use only. Any reproduction, redistribution, or publication without prior written authorization is strictly prohibited.

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11. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date. In the event of a substantial change affecting the processing of your data, we will notify you and seek your consent if required.